Privacy Policy
Effective 10 November 2026 · Applies to the BSAITM website (bsaitm.in), the BSAITM Android app, the BSAITM Admissions WhatsApp number (+91 92059 56777) and the website chat assistant.
Baba Saheb Ambedkar Technical Educational Society ("BSATES", "we", "us") runs Baba Saheb Ambedkar Institute of Technology & Management (BSAITM), BSAITM Bhawan, Plot No. 13, Budella, Vikaspuri, New Delhi 110018. This policy explains what personal data we collect, why, and the choices you have. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. What we collect
| Where | What we collect |
|---|---|
| WhatsApp admissions assistant (+91 92059 56777) | Your WhatsApp number and profile name; the messages you send; details you choose to share, such as your name, qualification, course and session of interest and contact number; if you reached us through a Facebook or Instagram ad, which ad it was. |
| Website chat button | The questions you type and our replies; a random visitor ID stored in your browser to apply the daily question limit. We do not ask for your name or number in the website chat. |
| Online registration, ERP and LMS | The details and documents you submit when applying or studying with us (name, contact details, academic records, identity documents, photographs, fee payments), and your sign-in activity. |
| Android app | The app shows our website, ERP and LMS; it collects only what those pages collect. It uses the camera or files only when you choose to upload a document, and opens WhatsApp or the phone dialler only when you tap those buttons. |
| Enquiry form and email | What you enter in the form or write to us. |
2. Why we use it
- To answer your admission questions and send you our prospectus, fees, location and campus video.
- To have a career counsellor contact you when you ask to apply, visit or be called.
- To process admissions, run classes, exams and fee payments, and keep student records.
- To understand which of our advertisements help students find us, using totals rather than individual profiles.
- To meet legal and regulatory requirements of our approving bodies and affiliating universities.
We do not sell your personal data and do not use it for anyone else's marketing.
3. Automated replies
Replies on our WhatsApp number and in the website chat are written by an AI assistant using only the information in our official prospectus. It may make mistakes; fees, eligibility and approvals are confirmed by our counsellors before admission. You can ask for a human at any time, or call 7703917546 / 7011291459.
4. Who we share it with
Only with service providers that run these services for us, under their own security and privacy terms, and only as needed:
- Meta Platforms (WhatsApp Business Platform; Facebook and Instagram advertising)
- Anthropic (the AI model that writes chat replies; messages are processed to generate the reply)
- Render (the server that runs the assistant and stores enquiry records)
- Google (Firebase hosting and database for the website, ERP and LMS; email)
- Payment gateways, for fee payments you make
- Our affiliating universities and boards, for admitted students, as their rules require
We may also disclose data when required by law.
5. How long we keep it
Admission enquiries are kept for up to 24 months after your last message, then deleted. Records of admitted students are kept for as long as the law and our affiliating bodies require. Website chat logs are kept for up to 12 months.
6. Your rights and choices
- Reply STOP on WhatsApp to stop messages from us.
- You may ask to see, correct or delete your personal data, or withdraw consent, by writing to info@bsates.com. We will respond within 30 days.
- To delete data held through the Android app, write to the same address; uninstalling the app removes it from your phone.
7. Security
Our systems use encrypted connections, access limited to authorised staff, and two-step sign-in for administrator accounts. No system is perfectly secure; if a breach affects you, we will inform you and the authorities as the law requires.
8. Children
Our courses are for students who have completed Class 10 or above. If you are under 18, please involve a parent or guardian when you share details with us.
9. Changes
We may update this policy; the effective date at the top will change. Significant changes will be shown on this page.
10. Contact and grievance officer
Prof. J. Dasgupta, Chairman, Baba Saheb Ambedkar Technical Educational Society
BSAITM Bhawan, Plot No. 13, Budella, Vikaspuri, New Delhi 110018
Email: info@bsates.com · Phone: 011-45150467